Refund policy

Sawtelle Publishing Refund & Return Policy

At Sawtelle Publishing, we stand behind the quality of our books. Because all titles are printed and fulfilled to order, the only circumstances under which we accept returns are if your book arrives damaged or contains a printing error.

30-Day Return Window

You have 30 days from the date you receive your book to request a return for damage.

Eligibility for Returns

To be eligible for a return:

  • The book must be in the same condition in which you received it.

  • Original packaging should be included when possible.

  • A receipt or proof of purchase is required.

Please note: Returns for reasons other than damage cannot be accepted.

How to Start a Return

To begin a return request, contact us at info@sawtellepublishing.com.
 Once your request is approved, we will provide:

  • A return shipping label

  • Instructions on how and where to send your book

Items returned without prior authorization will not be accepted.

All returns should be sent to the following address:

4165 Ventura Ave
Idaho Falls, ID 83401

For any questions about the process, you may always reach us at info@sawtellepublishing.com.

Damaged Books

Please inspect your order upon arrival. If your book is damaged, defective, or you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns on:

  • Sale items

  • Gift cards

  • Items that are not damaged or misprinted

Exchanges

If you prefer an exchange instead of a refund, you may request one when you contact us about your damaged book. Once your exchange request is approved, we will provide instructions and a return shipping label (if needed). After we receive and inspect the original item, we will send the replacement copy.

Refunds

After we receive and inspect your return, we will notify you of approval or denial.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@sawtellepublishing.com.